JT
Jole T

1 reviews | Active since Jan 2015

30 Sept 2016, 12:34

Unauthorised activity on my account

<p>I have tried to cancel my debit order 4 times now. Still vodacom debiets my account as they please. Every time I phone, I have to hold on for hours to get someone to help me and still I am being debited.</p> <p>I have visited a Bethlehem Branch regarding this and was promised it has been sorte out. To date, nothing has been done.</p> <p>I have complained since Aug about poor signal in our area. I have a list that has grown to over 100 people now with the same problem. Still vodacom does not seem to care. Vodacom have installed 1 booster which is not working.</p> <p> </p> <p>Really fed up with this terrible service.</p>

0
Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 14:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team