NK
Nqobile K
1 reviews | Active since Apr 2020
20 Nov 2020, 21:47
Unautherised billing
I am very disappointed and frustrated to be billed over 900 extra for unknown subscription. I have no trust in the service provider anymore because no form of communication was sent confirming the extra billing.
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Replies (2)
Vodacom's replyOfficial
21 Nov 2020, 08:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2020, 08:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2020, 15:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2020, 15:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,