dM
dibuseng M
1 reviews | Active since Jan 2013
02 Oct 2019, 13:13
Unattended request -new banking details for debit orders
I have requested Vodacom to update my banking details for the debit order which i have with them. Nothing has been done and this is the 3rd/4rth month! I have also requested them to email me invoices but i haven't received anything till this date, the contract is more than 12mnths. this is so frustrating for such a big organization with such a big brand to be disorganized & unprofessional. next thing they will send lawyers/collectors meantime people are just not doing their jobs! very frustrating.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2019, 15:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 15:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Oct 2019, 10:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards, Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards, Consumer Website Team
Vodacom's reply10 Oct 2019, 10:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards, Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards, Consumer Website Team