Unattended Fibre Connectivity Issue - Ongoing

I am writing to formally express my deep dissatisfaction with the service I have received regarding my fibre connection.

I have been a loyal Vodacom customer for over five years, despite often finding your fibre packages to be overpriced compared to competitors. However, I have remained with you, trusting in the reliability of your service.

For the past week, I have been experiencing a connectivity issue which remains unresolved. I was assured that a technician would be dispatched this past Friday—yet no one has arrived, and there has been no follow-up communication. I work from home, and this delay has severely impacted my ability to do my job. I have now had to spend a significant amount on mobile data just to remain online, which is completely unacceptable.

I would understand the lack of urgency if I had defaulted on payments or had a history of late settlements—but I have always paid on time. Unfortunately, this loyalty and reliability on my part are clearly not being matched by Vodacom.