Unathroized upgrade still not resolved

From the 16 August up to date an upgrade reversal can't be completed. This is the second time I'm posting this. Despite the fact that I posted last month on the unauthorized upgrade done on my one line that I have been trying to close since last month. Despite at least me phoning vodacom cancelation department several times been told the reversal will take place month end (August). Despite me saying I don't won't to be paying for another month for a contract that I no longer want. The reversal still hasn't been done and now I'm been billed another month for a contract that I no longer wanted. A contract that I can't get closed just because one person has upgrade a line despite the fact I didn't want it upgraded. 10 years of been a loyal customer seems as I going to have to take my business else where. Some where unauthorized upgrades aren't done. Some where where errors that are made are sorted out when promised. To a company that doesn't do ******* transaction. Despite your 3rd party service how proccesed the upgrade having listen to the 1 minute something so called upgrade call and hearing that I didn't want the upgrade. Im still stuck with it in a pending state having to pay for it. If I could give a zero star rating I would.