Unathorized portage of bussiness telkom number to Vodacom. NO response from Vodacom

Last year after installing fibre my neighbour and I was approach by a Vodacom representative who offered an attractive package. This person then disappeared without a trace which led us to consider other options and we ended up staying with Telkom. Last week, after 3 months with Telkom, my bussiness telephone line suddenly became inactive and upon investigation was informed by Telkom that the portage was transfered to Vodacom. The Vodacom support team was contacted (ref EC-1JBY-38ULV5) via e-mail and are yet to respond (the e-mail response promised to attend to the matter within a 40 hour period) This has not happended and in the meantime by bussiness is lsoing money as clients are unable to place orders