1 reviews | Active since Jun 2012
Unathorised debit
<p>I have a airtime contract with Vodacom and for the past three months I have been converting my airtime into data.</p> <p>Vodacom took it upon themselves to give me an "extra 1 gig" and then just automatically charge me for it.</p> <p>on the self service u choose the option to buy data and wanting data for 30days, thats what I chose, now Vodacom chooses to give me that "extra 1 gig" which I also do not know where it goes to because I do not surf the web that much which is why I dont want a data card.</p> <p>You have no right to decide on my behalf that I need an extra 1 gig unless YOU are going to pay for it.!!!!</p> <p>In my mind this constitutes an ******** because you cannot give a customer something without notifying them that you are giving it and also that you will be charging them for it. Yes I received no communication of that sort from Vodacom!</p> <p>I am finish with Vodacom!!!!</p> <p>I will rather stick to a network provider who does not decide on my behalf and just goes ahead and debit my bank account as they see fit!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Marlene
Please be advised that feedback has been provided to you via email.
Regards,
RJ
Dear Marlene
Please be advised that feedback has been provided to you via email.
Regards,
RJ
