Unathorised billing for Vodacom Live

Like many people this month, I was charged R256.65 for a subscriptions I did not sign up for. When I phoned to complain the call centre agent told me how sometimes even they can't keep track of these things. Even though I insisted that I have been very careful not to subscribe to anything, he then went into this speech how easy it is to accidentally subscribe. The call centre agent said there were two subscriptions on my account and that only I could unsubscribe to them and that I needed to dial *117# to unsubscribe (option 10 followed by option 6). But guess what? When I did this process directly after hanging up, there were no subscriptions against my cell phone number. I phoned the call centre and was told they had been cancelled. But I thought only I could cancel them?

Something fishy is going on and I don't like it. Vodacom have obviously had some ***** going on internally, but rather than own up to it they are trying to make it their customer's fault. Awful!