BN
Bakang N

1 reviews | Active since Jan 2016

12 Jan 2021, 23:09

Unastable, Useless Fibre ISP

IF you don't want a stable fiber connection in your home go for Vodacom, I recently moved to a new place and opted for Vodacom to be my ISP. Worst mistake ever!!!!!! During the registration process their sales consultant opened two contracts in my name and this month got billed twice due to their stupidity. Logged a call on with them last week with SR*** as reference and this hasnt been resolved till date. The connection don't even mention everyday I relog an incident with them because the technician just see periodically the line is up here is(SR***,SR***) Today I finally said am calling it quits and hope they cancel my contract ASAP SR*** I cant be dealing with this level of poor service from such a big company. At my previous place was using Rocknet and they were amazing, their technician actually now networking not like Vodacom and the resolution response was within an hour. You'll should learn from the small company the provide far much but services.

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2021, 07:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team