1 reviews | Active since May 2015
Unassigned query since 20 July 2016 (Refund)
<p>I had 2 contracts with Vodacom. I called through to cancel one of my contracts in December 2015. It wasnt until recently (July 2016) I noticed that Vodacom was still billing me for the contract I cancelled. I then called through and was assisted by Innocentia, who confirmed that she could see me cancellation request but could not explain why it was not cancelled. She then cancelled the contract immediatly and told me I would be refunded.</p> <p> </p> <p>It is now 04/08/2016 and my query is not NOT ASSIGNED and I still HAVE NOT RECEIVED MY REFUND. I had enough of Vodacoms pethetic service and will be porting my number to either Cell C or MTN as soon as my contract expires (November 2016).</p> <p> </p> <p>I called though twice to sort this out. Someone needs to contact me as soon as possible or I will be seeking legal advise.</p> <p> </p> <p>My reference number is 1- ********** 3464.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom,
It has been 24 hours since my post and guess what? No one has contacted me. I took the inniciative to call your call centre yesterday afternoon to chat to a Team Lead or Manager. I was told that the manager on duty was Marlin at the Cape Town office. Apparently he was "busy" on a call and would return my call as soon as he was done. I guess he is still "busy" on that call?
Ive become so used to your pethetic service over the years Ive been with you, its actually sad. This will be the last review I do of Vodacom because in a few months time I will be cancelling my account :)
You have officially lost one more customer.
Dear Vodacom,
It has been 24 hours since my post and guess what? No one has contacted me. I took the inniciative to call your call centre yesterday afternoon to chat to a Team Lead or Manager. I was told that the manager on duty was Marlin at the Cape Town office. Apparently he was "busy" on a call and would return my call as soon as he was done. I guess he is still "busy" on that call?
Ive become so used to your pethetic service over the years Ive been with you, its actually sad. This will be the last review I do of Vodacom because in a few months time I will be cancelling my account :)
You have officially lost one more customer.
Dear Vodacom,
It has been 24 hours since my post and guess what? No one has contacted me. I took the initiative to call your call centre yesterday afternoon to chat to a Team Lead or Manager. I was told that the manager on duty was Marlin at the Cape Town office. Apparently he was "busy" on a call and would return my call as soon as he was done. I guess he is still "busy" on that call?
Ive become so used to your pathetic service over the years Ive been with you, its actually sad. This will be the last review I do of Vodacom because in a few months time I will be cancelling my account :)
You have officially lost one more customer.
Dear Vodacom,
It has been 24 hours since my post and guess what? No one has contacted me. I took the initiative to call your call centre yesterday afternoon to chat to a Team Lead or Manager. I was told that the manager on duty was Marlin at the Cape Town office. Apparently he was "busy" on a call and would return my call as soon as he was done. I guess he is still "busy" on that call?
Ive become so used to your pathetic service over the years Ive been with you, its actually sad. This will be the last review I do of Vodacom because in a few months time I will be cancelling my account :)
You have officially lost one more customer.