1 reviews | Active since Jul 2017

01 Jul 2017, 14:13

Unapproved subscription services - Vodacom

<p>I have just gone through my mobile bill for the first time in months and have noticed over R600 worth of subscription service charges on my account which i did not authorise. The lady who helped me from the call centre was very helpful and promptly cancelled the 2 subscriptions i.e bitbop and tapgamez. When i asked how Vodacom allows this she noted that she is unsure but that it happens to most customers. As i have not authorised these services it is my expectation that Vodacom refund me all the charges relating to these services!!</p>

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Replies (2)
Vodacom
Vodacom's reply02 Jul 2017, 06:17
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 08:28
Official

Good day,

As per our e-mail communication, feedback has been provided. Please accept our apologies for any inconvenience caused.

Regards,
RM