Unapproved subscription services - Vodacom
<p>I have just gone through my mobile bill for the first time in months and have noticed over R600 worth of subscription service charges on my account which i did not authorise. The lady who helped me from the call centre was very helpful and promptly cancelled the 2 subscriptions i.e bitbop and tapgamez. When i asked how Vodacom allows this she noted that she is unsure but that it happens to most customers. As i have not authorised these services it is my expectation that Vodacom refund me all the charges relating to these services!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, feedback has been provided. Please accept our apologies for any inconvenience caused.
Regards,
RM
Good day,
As per our e-mail communication, feedback has been provided. Please accept our apologies for any inconvenience caused.
Regards,
RM
