Unapproved contract

I’m so disappointed, annoyed and very at this Vodacom nonsense. White people are been treated differently in this Vodacom and we black people are seeing flames. I’ve been sending emails after emails but clearly no one is willing to help me and I’m stuck with a contract I can’t afford and I’m required to make means of paying it meanwhile I asked all the Vodacom department to help me out with the contract. I’ve requested a dispute on my my benefits migration and nothing have been done and I then requested a cancellation for the contract still no one as gotten back to me. I’m literally calling Vodacom every day but no one is willing to take up on my request, tight now I really don’t know what to do because they protecting their consultants that are lying to us on calls. I’ve tried emailing the ombudsman to at least look into my request it looks like it’s a long process. Can someone help me out