MD
Matthew D

1 reviews | Active since May 2017

23 May 2017, 13:58

Unapproved Air Gold VLive Subsciption/Billing

<p>After noticing that my account was abnormally larger than it should be I looked into my invoice in more detail. After finally finding a detailed bill I noticed a Vodafone Live billing that started in August last year. Every month a differing amount has been added to my invoice without my consent. After phoning customer care last night and being on the line for over an hour they said they don't know what the charge is for and will log a query and get back to me. <br /><br />This morning I get a call saying I was subscribed to "Air Gold", something I have never heard about. I find it ridiculous that vodacom can bill us for these random subscriptions without our consent and hide the billing so far it won't be picked up on when looking at our monthly invoice. It's been going on for almost a year and would've gone on for longer if I hadn't noticed something wasn't right and had to dig to find out where the money was going. But now what happens to the money they've practically ****** from me?<br /><br /><br /></p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team