CS
Colette S

1 reviews | Active since Mar 2015

08 Jun 2015, 13:57

Unallocated voucher payments on inactive cell no.s

When purchasing a Vodacom airtime voucher via FNB website, I incorrectly typed 1 digit incorrectly in the process. I take responsibility for my error. Knowing the I made the error, I tried calling the cell number...it appears that the number is not active.<br> I called Vodacom. I did not received any cooperation. hence this awareness.<br> My questions to Vodacom are:<br> If a cell number used in a airtime purchase is inactive, what happens to that payment amount which is unallocated due to the cell being inactive?<br> Does the Receiver of Revenue get involved?<br> Would be worrying if this money is moved into questionable coffers esp. when the cell number is inactive.<br> I would appreciate a response from a senior management Vodacom team member...<br>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2015, 11:29
Official
Hello ColetteSt1,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites