1 reviews | Active since Mar 2015
Unallocated voucher payments on inactive cell no.s
When purchasing a Vodacom airtime voucher via FNB website, I incorrectly typed 1 digit incorrectly in the process. I take responsibility for my error. Knowing the I made the error, I tried calling the cell number...it appears that the number is not active.<br> I called Vodacom. I did not received any cooperation. hence this awareness.<br> My questions to Vodacom are:<br> If a cell number used in a airtime purchase is inactive, what happens to that payment amount which is unallocated due to the cell being inactive?<br> Does the Receiver of Revenue get involved?<br> Would be worrying if this money is moved into questionable coffers esp. when the cell number is inactive.<br> I would appreciate a response from a senior management Vodacom team member...<br>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
