HZ
Hester Z
1 reviews | Active since Dec 2012
20 Sept 2022, 09:02
Unallocated payment
It is the most pathetic service I have had in years. For 3 month now I am trying to get a payment I made allocated. For 3 month Vodacom keeps suspending my account. I have phoned, emailed and mobi chatted with no success. Person after person and manager after Manger is promising to sort this and all it is is empty promises. Every manager promises to phone me back, no calls only sms and calls threatening to suspend my service again. Pindile, Magritte, Karabo and so I can name about 20 names at Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Sept 2022, 09:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2022, 09:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HZ
Hester Z's updateReviewer Update
20 Sept 2022, 14:05I received a call at 10H40, as soon as we started talking the line dropped. So now we are back to the beginning. They did not phone back.
HZ
Hester Z's update20 Sept 2022, 14:05
Reviewer Update
I received a call at 10H40, as soon as we started talking the line dropped. So now we are back to the beginning. They did not phone back.
HZ
Hester Z's updateReviewer Update
21 Sept 2022, 16:08Again I received a message stating that my service will be suspended and no help or action has been taken as promised by many at Vodacom, from customer services to managers and Zanele Masuku.
HZ
Hester Z's update21 Sept 2022, 16:08
Reviewer Update
Again I received a message stating that my service will be suspended and no help or action has been taken as promised by many at Vodacom, from customer services to managers and Zanele Masuku.