Unallocated Data

Cell Phone Number: ********** On 11 March 2019, I notified Vodacom of my intention to cancel this number ( ********** ) as the contract was due to expire. However, the lady who assisted, convinced me to renew my contract at a rate of R39.00 per month which would include 500MB of data, commencing 01 April 2019 as well as a promotional 5GB once off which I agreed to. SMS confirmation of the contract renewal was received. Come 01 April 2019, there was no 500MB of data allocated and no once off 5GB. The invoice received last week however reflects both the 5GB promotional incentive and the 24 month 500MB (at no charge) but no data was ever allocated.

I contacted the Vodacom call centre at 16h09 on 15 April 2019 and spoke to Dorothy who confirmed this to be the case. She advised she would log a request for the data to be allocated and that it should reflect within 48 hours which has now come and gone and no data has been forthcoming.

Please can this be attended to as my pleas appear to have fallen on deaf or unwilling ears.