TD
Thabile D

1 reviews | Active since May 2017

16 Oct 2017, 09:07

Unallocated Airtime after recharging

Good day I am so sick of being a victim of **************** by VODACOM!!! my airtime disappears so much each time I recharge that I am now reluctant to use my voda sim card!! I am currently using my cell c sim card because this freaken network keeps *****ing from me when I recharge!!! I am angry & disappointed by Vodacom!! I recharged for R29 twice this past week and none of that airtime was allocated to my number!!! each time I recharged and checked my balance it was R0.00 I recharged again this past Friday for R29 and that still wasn't allocated. Please allocate my airtime to my number ********** . You people will lose valuable clients because you're a bunch of *******!! I usually recharge for more than R200 monthly but I am now hesistant because of this issue that I am currently experiencing with you Vodacom. I feel let down by a network I once spoke highly of.

Very Disappointed Customer! :-(

0
Replies (2)
Vodacom
Vodacom's reply16 Oct 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Oct 2017, 13:46
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team