UNAHAPPY CUSTOMER

I have a dispute with Vodacom where I took a contract in 2022 of which now when I visited one of their branch's to upgrade I was advised I have 3contract of which I only know 2 Contract with them, I was advised when I upgraded in 2022 I was given a new additional sim card of which I cannot recall and I've never used it at all, since the phone was for Me and my partner I have my sim and his using his old sim card as well, the Contract was for one amount for 2phones I was never made aware of extra charges ,I wanted to cancel the number and Reimbur*****t from the one that is unknown ..I've been taken from one pillar to post they ask Me to pay them instead for the Cancellation of the account Which I've have no clue of, No Contract but I've told I'm cutting the Contract Term hence I'm penalized , PENAISED FOR WHAT?? FOR *****!! This is ***** and the Public should be aware of such **** as well when you are being told one thing at the branch when time goes by you get another vision of the Contract of which it was never stipulated in writing,VODACOM I NEED A FEEDBACK AND MY MONEY SINCE NOVEMBER 2022 TO DATE