Unaffordable Contract Upgrade & Refusal to Assist – Mall of the North Store

Lack of informed consent: I was not given a copy of the contract at the point of sale, and the terms were not properly explained.Affordability ignored: I was offered a deal well beyond my means, and my affordability was only considered after I raised concerns.Unfair refusal: I am being penalised for using a device that was opened in-store and returned the next day.No follow-up or transparency: I requested written communication regarding the store’s decision and was not given any.