Unadvised Migration fee

I have been a Vodacom client for many years and always maintained a high bill with them as I use this number for business. I then moved to an area in Broadacres and the signal is atrocious, cut calls and no ability to utilize my unlimited contract.

I phoned Vodacom to get them to come and address the signal issue, in which the Radio Frequency guy said he could not tell me if they fix it tomorrow or in 2 years time. I was then offered to cancel the contract with no additional fees. I opted to migrate to a Smart L as I wanted to retain the number and use it still for business. Not one adviser told me there was a migration cost involved. I would have just opted to keep the original contract till its expired. My bill this comming month is going to be R4600

1- ********** ********** is the service request number that is now 8 days in progress with the service department. The call centres have advised me that if the debit goes off, I will be credited if rectified. I want my money back if thats the case

This is really unacceptable and nobody advised me of additional costs from the start, in which I would have declined the change. This needs to be resolved now