1 reviews | Active since May 2017

16 May 2017, 19:14

unactioned contract cancellation request

<p> Why is this not been dealt with as a matter of priority. Your cape gate store confirmed receipt of a formal cancellation duly signed and dated February 2017 however my contract remains active which has accrued service fee which is now in arrears</p>

0
Replies (2)
Vodacom
Vodacom's reply17 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 May 2017, 09:03
Official

Dear Mr Newton,

As discussed, your issues have been addressed and resolved.

Regards,

UW

Best regards,