LM
Lesiba M

1 reviews | Active since Sept 2013

12 Dec 2019, 10:14

Unacknowledged payment to close contract

I wonder if I will ever get vodacom off my back. I requested that my account be closed completely after shut off by Vodacom claiming that I owe them even after they stole a lot of money from my bank account. They now handed me to attorney irrespective of settling my account that they gave me total of what I have to pay if I am no longer interested in the contract. In November 2018 I settled the amount they want from me and sent email requesting closure of account. MBD, attorneys handling the matter says they can see I settled but cannot stop harassing me because vodacom told them to do so. Consultants at vodacom also says they can see I paid but do not know how come my name is still by attorneys. Apparently I must get money paid from vodacom and pay it into attorneys of which is it does not make sense because it can be picked up that I settled the amount long time before it was handed to attorneys. Please help me to get amount of R1275 I settled to close my account I***-9 as vodacom does not want to acknowledge it in their books. I will then take it to MBD attorneys myself. I cannot pay them twice for same thing. Concerned Lesiba Emily

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2019, 11:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team