Unaceptable Service Vodacom

Poor service I have given in my Huawei P20 lite in for repairs 30 Janaury 2019 to be repaired. After a week I received no callback regarding my insurance claim. When I spoke to the lady at Vodacom Lakeside mall she informed me the insurance has change from Cellsure to Finrite and they are backlogged. I was patient and decided to give them teh opportunity to sort it out after she informed me I should get an answer within the next 48 hours. After 3 days I decided to call the insurance on ********** you get through and then are on hold for 30 min and then gets cut off this has no been going on everyday for the last 3 weeks if you phone Lakeside Vodacom they inform you they are still waiting for answers from the insurance. This is really very frustrating to say the least we pay insurance on a monthly basis and now they cannot even resolve the claim. Vodacom needs to sort these issues out, because they will start losing customers. I need someone to please assist in resolving this issue.