1 reviews | Active since Jun 2014
Unaccountable
<p>3rd complaint. on 3 March I recorded a complaint against Vodacom for blocking my account on several occasions due to ***** committed at their own stores on my account. After all if this they expect me to incur further cost by phoning their Forensics department for a problem they created. On 6 March I received a call from Kulsoem Hajwanie, apparently from their Complaints Department. After a lengthy discussion she undertook to resolve my complaint. She would call me back within 30 min. Well, it's been 3 weeks and I still waiting on Ms Kulsoem Hajwanie. Is there then no competent person in this supposed world class company? Not even one?</p>
Dear Client
We apologise for the delay in our response. I will request that the matter is prioritised.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
We apologise for the delay in our response. I will request that the matter is prioritised.
Kind regards
Vodacom Consumer Website Team
Best regards,
Good Day Gareth Vallentyn
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
Good Day Gareth Vallentyn
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
