GV
Gareth V

1 reviews | Active since Jun 2014

25 Mar 2017, 11:46

Unaccountable

<p>3rd complaint. on 3 March I recorded a complaint against Vodacom for blocking my account on several occasions due to ***** committed at their own stores on my account. After all if this they expect me to incur further cost by phoning their Forensics department for a problem they created. On 6 March I received a call from Kulsoem Hajwanie, apparently from their Complaints Department. After a lengthy discussion she undertook to resolve my complaint. She would call me back within 30 min. Well, it's been 3 weeks and I still waiting on Ms Kulsoem Hajwanie. Is there then no competent person in this supposed world class company? Not even one?</p>

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Replies (2)
Vodacom
Vodacom's reply25 Mar 2017, 12:02
Official

Dear Client

We apologise for the delay in our response. I will request that the matter is prioritised.

Kind regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Mar 2017, 21:45
Official

Good Day Gareth Vallentyn

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,