GV
Gareth V

1 reviews | Active since Jun 2014

03 Mar 2017, 16:35

Unaccountable

<p>I am disgusted with Vodacom. They are an irresponsible corporate bully. I've been a loyal customer of theirs for over 20 years. I have 3 contracts with them currently. In the last year one of my accounts has been exposed to ********** activities 3 times and they never take responsibility. Even though these ********** go into theit stores, present false identity and commit identity theft on their watch. Then they block the account without informing me and expect me, the customer, to follow up with their Forensics Department. As if i caused the *****. When i asked to speak to a senior person at Call Centre no one is available. Management is never available. Spineless. All they do is take our money and expect us to put up with their **** service. Now i am paying for a service i cannot use. It's a rip-off!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,