1 reviews | Active since Nov 2016
Unaccepted Service
<p>I have been a Vodacom client for many years and stayed very loyal to their service although I have received many offers from MTN or Cell C. I have numerous contracts with them. On the 26/10 I phoned to enquire on upgrading 2x contracts (Tablets) and firstly I spoke to a lady that specifically told me what the cost would be for the 10" Vodacom tablet for date of 1G per month. I have the Process numbers of such quotes. On the 15/11 I phoned back to go ahead with the quote just to be told that this would not be the price although I received a telephonic quote from them. So basically they are telling me that one of their consultants provided me with the wrong information - yet I accepted the higher price for a lesser data bundle on both tablets. The one tablet was ought to be an anniversary gift for my wife. Today I was totally dissatisfied as I had to phone Vodacom to ask them why have RAM not informed me yet of when the delivery will take place just to be told that the order was never confirmed by Vodacom as yet although all was done on the 15/11. Then I insisted on speaking to a Manager or Supervisor and I was put through by a lady by the name of Amanda. She said that is not even the worse because the tablets that I have ordered is OUT OF STOCK but this was never advised to me when I phoned to upgrade in the first place. When telling her I will not accept this bad service I was kept on hold for the Cancellation Department (not even trying to compensate for their mistake) for about 40 min. I phoned back and spoke to a lady again and again explaining my situation and she promised that a Manager will be contacting me - still waiting as apparently no Manager on the floor to assist me there and then. I have been loyal to them for many many years and have many contracts with them. I am so dissapointed that I have never given MTN or Cell C the chance to convince me to rather go with them with a contract. You can be sure that should I receive a sales call of one of these two companies all of my Contracts will be cancelled in good time and I will immediately go with one of these two companies. If Vodacom wishes to reply to this which I doubt seeing that I have to report this to get some type of feedback the contact number where they can get hold of me on would be ********** . I do not wish to place the process or order numbers on this site unless they ask for it. </p>
I thought I will once again give Vodacom the benefit of the doubt and phoned again. Spoke to Thembisho and their only answer to me at this point would be that another email will be send to a Manager to contact me and the problem can only according to them be sorted out in next week. Wow still no service - well done Vodacom and I will keep to my promise not to upgrade or take out any new contracts again with you guys.
I thought I will once again give Vodacom the benefit of the doubt and phoned again. Spoke to Thembisho and their only answer to me at this point would be that another email will be send to a Manager to contact me and the problem can only according to them be sorted out in next week. Wow still no service - well done Vodacom and I will keep to my promise not to upgrade or take out any new contracts again with you guys.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LOL same reply that all gets when lodging a comlaint with Vodacom
LOL same reply that all gets when lodging a comlaint with Vodacom
Morning Mr Strydom,
Your query has been resolved and I hope I improved the Vodacom experience.
Regards,
Cassandra
Morning Mr Strydom,
Your query has been resolved and I hope I improved the Vodacom experience.
Regards,
Cassandra
Morning Mr Strydom,
Your query has been resolved and I hope I improved the Vodacom experience.
Regards,
Cassandra
Morning Mr Strydom,
Your query has been resolved and I hope I improved the Vodacom experience.
Regards,
Cassandra
Cassandra (Vodacom) this query has not been resolved at all. We got the call from the upgrade consultant just to be placed on hold and then to be asked to phone us back as she wanted to confirm certain prices on products. We kept sending an email concerning our email reply to you with the ref number ec-04f7-2c93ck. We are still awaiting the consultant to finalize the upgrade and you promised delivery on Friday (2moro) which will obviously not occur. No feedback from Vodacom should be posted if this query has not been resolved. No one has contacted us as yet to finalize and without my approval the upgrade cannot be done. Yes you did try and resolve it but once again your consultants did not do as what they were asked and that would be to phone us back. Within next week I will phone the cancellation department to cancel my 2 contracts that is now due for upgrade and in January my one phone is due for an upgrade and this I will continue to do until all my contracts are cancelled. I am very dissapointed still.
Cassandra (Vodacom) this query has not been resolved at all. We got the call from the upgrade consultant just to be placed on hold and then to be asked to phone us back as she wanted to confirm certain prices on products. We kept sending an email concerning our email reply to you with the ref number ec-04f7-2c93ck. We are still awaiting the consultant to finalize the upgrade and you promised delivery on Friday (2moro) which will obviously not occur. No feedback from Vodacom should be posted if this query has not been resolved. No one has contacted us as yet to finalize and without my approval the upgrade cannot be done. Yes you did try and resolve it but once again your consultants did not do as what they were asked and that would be to phone us back. Within next week I will phone the cancellation department to cancel my 2 contracts that is now due for upgrade and in January my one phone is due for an upgrade and this I will continue to do until all my contracts are cancelled. I am very dissapointed still.