Unaccepted customer care

<p>When l took my contract, it was my meg 110 and was receiving 110 airtime, there was a misunderstanding when one of your sales people called me and promised 1gb data addition without change in my instalment of R110. It was actually a my meg 200. When l discovered that I wasnt happy and requested a downgrade back to my previous package of my meg 110. Soon after I received an sms saying that the downgrade was going to cost R997.50 . I wasn't happy with that and requested to rather keep the mymeg 200 package. The consultant l spoke to processed the requeste and ensured me that the downgrade has been deactivated. I asked about 3 times to make sure that was the case, she said for sure, downgrade has been stopped and no charges will be allocated to my account. I called again and went to Vodaworld Midrand and was told that for sure, the downgrade was not going to happen and no charges will be charged to my account. However, on Monday I saw on my vodacom app that, my request wasn't processed and completely IGNORED, AND I AM GOING TO PAY THE R997.50 AGAINST MY WILL. This is completely unprofessional and vodacom has not treated me well. My account has been up to date with no difficulty WHY AM I BEING TREATED IN THIS WAY. Currently I logged a request to reverse the charge and rather keep the my meg 200. Reference for the log is S3-G8D18-8CK9F Please see that this issue is resolved by the end of the week PLEASE. All happened in the last 2months</p> <p>Another issue is that I chose 30 day month to month 1gb sub for R149. This was in Aug. I called to reverse and was ensure it was done. AGAIN THIS HAS NOT BEEN DONE. current reg log l did yesterday is S3-G8D17-7GLCL Please FIX THIS</p>