1 reviews | Active since Mar 2018
Unacceptably long activation time (2 days) for new contract
Unacceptably long waiting time, in excess of 2 days to activate a new data contract, after approvals, on an existing account. I have been with Vodacom customer using the same cell number for more than 15 years, and over the years have been fairly happy with the service, but of lately Vodacom seem to be lagging?? Just my impression comparing it to other service providers? Just not happy that I came to CT, and needed a tablet with a data contract to access my emails and other media for my guest house while away at my daughter in Cape Town. Disssapointed that I now have to wait another 24 hours (maybe more they say) as there is a backlog?? with activations!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the delay in this regard. This issue was escalated to the store manager for resolution. Their office confirmed that the number has been activated and they have been in contact with you in this regard.
Kind Regards
RoderiqueLategan
Dear Customer
We apologise for the delay in this regard. This issue was escalated to the store manager for resolution. Their office confirmed that the number has been activated and they have been in contact with you in this regard.
Kind Regards
RoderiqueLategan
