AB
Audrey B

1 reviews | Active since Mar 2018

04 Mar 2018, 11:10

Unacceptably long activation time (2 days) for new contract

Unacceptably long waiting time, in excess of 2 days to activate a new data contract, after approvals, on an existing account. I have been with Vodacom customer using the same cell number for more than 15 years, and over the years have been fairly happy with the service, but of lately Vodacom seem to be lagging?? Just my impression comparing it to other service providers? Just not happy that I came to CT, and needed a tablet with a data contract to access my emails and other media for my guest house while away at my daughter in Cape Town. Disssapointed that I now have to wait another 24 hours (maybe more they say) as there is a backlog?? with activations!

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2018, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 15:10
Official

Dear Customer

We apologise for the delay in this regard. This issue was escalated to the store manager for resolution. Their office confirmed that the number has been activated and they have been in contact with you in this regard.

Kind Regards

RoderiqueLategan