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giselle P

1 reviews | Active since Jan 2013

16 Sept 2022, 11:51

Unacceptably bad service

Email sent to Amanda Moodley on 16th September 2022 who works for Likeminds Vodacom online regarding an upgrade she did on 18th August 2022. There are recordings and reference numbers and I have to submit 3 previous reviews since the beginning of September, despite Vodacom responding and stating that I will be contacted I have not been.

Dear Amanda Moodley

Despite your saying so I didn't hear back from you for the second time yesterday...unless this is all sorted out today and it being the 16th of the month and I am still not able to experience any joy from these upgrades I will have no other choice but to have to cancel everything as this is all beyond ridiculous. I tried connecting with the router on the *** and the SIM card that the SIM swap was supposed to have been done on number: 096 *** there is still no internet, So far these are the efforts I have made to try and resolve this and yet I still do not have what I am expected to pay for. 8th September I contacted Vodacom customer care and spoke to Feroza ref no: CP7ZRKRLE 8th September I went in store and was told it would cost me to do a SIM swap. 8th September I contacted Nokukhanya in the Vodacom upgrades department. 9th September I contacted Akona at Vodacom customer care at 17H07. 9th September at 17H49 I contacted Apendule at Vodacom customer care. 10th September I went in store again, was able to connect in store on *** on old SIM card number ***, at home shortly after I could contact for not even 10 minutes and then was told I needed to sign in as there was no data left of the 20GB. 10th September I contacted Melezwa on and she said she had done the SIM swap onto *** and yet I still couldn't connect. 13th September I contacted Zintle in the Vodacom upgrades department at 12H44 on the and I spoke to you on the same day. These are the numbers of the 3 SIM cards I received from Vodacom: *** *** *** These are the WiFi keys of the two routers I received from Vodacom: WiFi key: B9SoKsOk received with SIM card number: *** WiFi key: KhvJKVjK received with SIM card number: *** SIM card number *** was just loose in the RAM packet. Where is the 20GB and 2GB data allocated to? In September I have paid R850 in accordance with my invoices of the last two years, and a further R225. R226 for the previous contract of 2GB and Lenovo notebook got deducted from my account via debit order. At present according to the Vodacom app my bill so far is R873.57 and the amount I owe is R848.65 please find attached and please prioritise sorting this out today. I am forwarding you my previous invoices too.

Kind Regards Giselle Petty

Since sending this email although it's already halfway through the day I have as yet not heard from you.

Since

0
Replies (4)
Vodacom
Vodacom's reply16 Sept 2022, 12:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
gP
giselle P's update16 Sept 2022, 12:19
Reviewer Update
This is the fourth time I have received this same automated response in the last three weeks and yet Vodacom has contacted me in accordance with their word.
gP
giselle P's update16 Sept 2022, 14:35
Reviewer Update
This extremely toxic experience has not only wasted hours of my time but it has affected my business and my son's ability to do his homeschooling.
gP
giselle P's update16 Sept 2022, 16:05
Reviewer Update
Today the 16th of September I spoke to a manager Samantha Govindasamy in the Vodacom Upgrades department Samantha, firstly she said she would email and call me back within an hour and didn't, she also asked me to forward her all correspondence that * have had with Amanda Moodley and yet the email address she provided does not exist. I then again called the Upgrades department at 15H40 and again spoke to another manager Sashni *** za which would make it the 23rd person I have spoken to at either Vodacom customer care and Vodacom upgrades in the last 2 weeks without this matter having been successfully addressed. Sashni let know that the first manager Samantha Govindasamy had left for the day without calling or emailing me as she said she would. That is a total of 23 people I have contacted and spoken to who work for your company who haven't assisted one customer, haven't kept their word and haven't solved the problem caused by your company. Not only does Vodacom offer bad customer service, your employees are dishonest and *********** and after all the detailing of my experience it would seem that your questionable business practice is deliberate, and raises the question to what end?!
Vodacom and your 23 employees that I have dealt with which has been recorded and in my previous four reviews are responsible for negatively affecting my business and my child"s education.