EF
Edmund F
1 reviews | Active since Aug 2020
09 Jan 2021, 04:02
UNACCEPTABLE!/BAD! Service
I have logged a call in Nov/Dec 2020 to cancel two numbers on my contract(I***-7) as the contract period has come to an end. I therefore would like these two numbers to be switched to Pay as you GO and removed entirety from my Account/Profile. I've called the cancellation department on numerous occasions(agents details on my Profile) and NO cancellation done. I spoke to a Theloshni yesterday 14h30 and she promised Reference Numbers and a confirmation email will be send to me on the same day. I've received my monthly statement yesterday reflecting the two numbers haven't been canceled and switched to Pay as you Go. Can this be such a difficult task for Vodacom to execute. Vodacom service is really Bad and UNACCEPTABLE! PLEASE help!
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 08:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Edmund F's updateReviewer Update
13 Jan 2021, 15:01I am extremely unhappy with the feedback from Vodacom and the fact that part of my Query was resolved. I spoke to a Lance on the 12/01 to resolve my Query. First of all Lance wasn't addressing my REAL concern and was SELECTIVE and Arrogant in his response. Vodacom only responded after I logged a call with Helopeter. Why? I've called Vodacom cancellation department since the 02 Dec 20 to cancel two numbers. Since the 02 Dec I've chatted to numerous agents and none of them bordered to attend to my request. I Strongly feel this was a delaying tactic from Vodacom so that I can still be billed for the 2 numbers in January 21. The 2 cellphone numbers was ONLY canceled on the 12th Jan since Helopeter got on to Vodacom case. My query hasn't been resolved completely as I now sit with a bill for the numbers in question. I CAN'T be held accountable for Vodacom ***********/unwilling/unprofessional agents. Vodacom MUST Credit Jan 21 account for the 2 numbers in Question. PLEASEEEEEE Vodacam you are dealing with a Loyal Client for many years as I never defaulted on my contractual agreement. I feel that my integrity as a Client has been compromised. Please play the Ball an NOT the person. I would like to have Jan 21 credited for the 2 numbers. Thanks
EF
Edmund F's update13 Jan 2021, 15:01
Reviewer Update
I am extremely unhappy with the feedback from Vodacom and the fact that part of my Query was resolved. I spoke to a Lance on the 12/01 to resolve my Query. First of all Lance wasn't addressing my REAL concern and was SELECTIVE and Arrogant in his response. Vodacom only responded after I logged a call with Helopeter. Why? I've called Vodacom cancellation department since the 02 Dec 20 to cancel two numbers. Since the 02 Dec I've chatted to numerous agents and none of them bordered to attend to my request. I Strongly feel this was a delaying tactic from Vodacom so that I can still be billed for the 2 numbers in January 21. The 2 cellphone numbers was ONLY canceled on the 12th Jan since Helopeter got on to Vodacom case. My query hasn't been resolved completely as I now sit with a bill for the numbers in question. I CAN'T be held accountable for Vodacom ***********/unwilling/unprofessional agents. Vodacom MUST Credit Jan 21 account for the 2 numbers in Question. PLEASEEEEEE Vodacam you are dealing with a Loyal Client for many years as I never defaulted on my contractual agreement. I feel that my integrity as a Client has been compromised. Please play the Ball an NOT the person. I would like to have Jan 21 credited for the 2 numbers. Thanks