#unacceptable #vodacomfail

please see Formal Complaint below I emailed to your customer care
Dear Sir/Madam,
I have been a loyal customer of Vodacom since 2021 when Fibre was first introduced in my area. In January 2024, I happily accepted a better deal offered by Vodacom; however, I am deeply disappointed and frustrated with the level of service I have received since then.
For the past three months, I have been without any internet connection despite numerous calls to both the technical department and customer care. It is outrageous that I have had to expend my time and money contacting Vodacom repeatedly to address an issue that should have been resolved promptly.
Despite being assured by more than 20 consultants that my issue would be resolved, I am yet to receive the promised replacement router. The fact that I am unable to even cancel a contract for a service I have not received is unacceptable. Manager Carol, whose contact number is ***, also failed to follow through on her promise to deliver the replacement router within 48 hours, as per references SR*** and SR***.
Additionally, the level of communication from your team has been appalling, with only two follow-up calls received in the entire three-month period. The recent promises of a replacement router and LTE data allocation have also not been fulfilled, as evidenced by references SR*** and the unfulfilled commitment made on Friday, March 15.
I am appalled by the lack of care and incompetence displayed by your company. As a customer who has displayed patience and loyalty, I demand immediate resolution of the issue or the cancellation of the contract in question. At this point, I have lost all trust in Vodacom's ability to deliver on their promises and provide a basic level of service.
I expect a prompt and satisfactory response to this letter, along with a concrete plan of action to rectify the situation. Failure to do so will result in further escalation of this matter through formal channels.
Yours sincerely,
Wisahl Jaffa