SH
Stephen H

1 reviews | Active since Sept 2015

23 Mar 2016, 07:22

UNACCEPTABLE VODACOM SIGNAL-ALL TALK, NO ACTION

1. <br> I've had a history of poor signal in my region of White River.<br> 2.<br> Vodacom kindly gave me a small booster unit...last 4-6 months, at times I'm unable to send even an email through my 3G modem as no land-line exists (continual line theft).<br> 3.<br> Lodge complaints multiple times, sometimes people call me to attain detail etc, advising me will be promptly resolved. Don't hear a word again, until i make a noise per s?.<br> 4.<br> Been told last ?3yrs, upgrading towers...that is simply a blatant side-stepping lie as zip improves.<br> 5.<br> Took liberty to drive 30kms to Vodacom Nelspruit to have hardware assessed...100% functional. Tech advisers, lodged a complaint, get 2 phone calls, then case appears to be dropped again.<br> <br> Conclusion;<br> If my client business plus loyal support since 1995 is of no value, please advise me & i will source an alternate service provider. Thank you

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2016, 09:26
Official
Hello Stephen.honey,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team