AM
Ashley M
1 reviews | Active since Oct 2019
30 Oct 2020, 21:11
Unacceptable Vodacom services
Still no assistance from Vodacom, they refuse to acknowledge what was said on the call that was recorded. They offered me the Samsung Galaxy S20FE phone for R339 on the Smart XS package but refuse to proceed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2020, 12:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2020, 12:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Nov 2020, 19:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2020, 19:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
AM
Ashley M's updateReviewer Update
04 Nov 2020, 19:23I received a call from chris naidu who says his a manager at Vodacom. He says there are no such deals like the one promised. He is looking into it and promised to call me tomorrow.
AM
Ashley M's update04 Nov 2020, 19:23
Reviewer Update
I received a call from chris naidu who says his a manager at Vodacom. He says there are no such deals like the one promised. He is looking into it and promised to call me tomorrow.