KJ
Karin J
1 reviews | Active since Feb 2019
10 Feb 2020, 11:45
Unacceptable Vodacom Service
I have been on the phone since Friday to complete an upgrade, I am being transferred from one department to the next, without success. I have been dropped 4 times this morning, have had to call back in and still no one can successfully assist. I cannot begin to describe my frustration. As we speak I am holding after being dropped off again
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Vodacom's replyOfficial
10 Feb 2020, 12:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2020, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team