AB
Ané Bamberger
1 reviews | Active since Dec 2018
16 Jan 2019, 13:34
Unacceptable vodacom online service
Unacceptable service from vodacom online. As a basic phone upgrade was made online on 23 November 2018( yes almost two months ago) and still no phone or any information received regarding this problem. After multiple calls to the call centre, I have not had one answered call “to track your order”. Out of many desperate attemps to talk to or receive help from customer care, the only feedback I have received was that my package is awaiting despatch. Even after I offered my assistance to complete the “rica-proses” that currently a work of process for about 30 + days. I would not in any way recommend vodacom online.
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Vodacom's replyOfficial
16 Jan 2019, 14:05 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2019, 14:05
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Jan 2019, 15:20Dear Ane,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply18 Jan 2019, 15:20
Official
Dear Ane,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)