Unacceptable: Vodacom deducting my calls from the current month and not from the previous balance.

Item: Vodacom
Rating: 1
Author: Pieter V

Why are Vodacom deducting my calls from my current voice balance and not from last month roll-over balance. The same thing happened a my previous contract. I insist that Vodacom rectify this problem as I have paid for the airtime. I do not want an offer of free data. I want my voice minutes back

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Aug 2021, 06:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Aug 2021, 06:58

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Pieter V's updateReviewer Update

25 Aug 2021, 09:54

#VODACOM You did not answer my question. Why are you not deducting the calls from my previous roll over balance as before??

Pieter V's update25 Aug 2021, 09:54

Reviewer Update

#VODACOM You did not answer my question. Why are you not deducting the calls from my previous roll over balance as before??