UNACCEPTABLE VODACOM DEALER CUSTOMER SERVICE

I have been a Vodacom client for 9 years and have 3 active contracts. I signed up for an additional 2 contracts. The salesman (muleleki) did not advise me that they had been approved. The salesman did not advise me that there was no stock on the day that I signed the paperwork. The next day he told me there was no stock. He then said it would be arriving on the 13th in the DC and would take 3 days to get to the store. On the 17th I called and spoke to the branch manageress, Nishana. I told her I was unhappy that the only way I knew the contracts had been approved was by assuming that being told stock is arriving, that they were approved. She committed to keep me updated. She said she had one in stock that they got from Galleria branch, and the other one would take 3 days. My son called and left a message for her this morning to find out where it was. She did not return the call. I called her around noon and said that i wasn't happy that I hadn't been kept updated with the progress. Her response was that she had nothing to tell me that's why she didn't contact me. I had SPECIFICALLY told her during my conversation with her on the 17th that I wasn't upset that there wasn't any stock, but upset that there was no communication from the salesman and expected her now to take over and keep me updated. She also interrupts all the time and I asked her very nicely to please, just let me speak and have the courtesy not to interrupt. I also wanted to speak to the owner of the store (Mr Reddy) but was told they can't give me his details and it's unlikely he will call me as he is probably busy doing other stuff. Honestly Vodacom ? This is the quality of your dealers ? I think you need to take another look at who you have as dealers because the end result is that I have cancelled two contracts and seriously considering migrating all my business to your opposition, MTM. I had to call him afte