UNACCEPTABLE VODACOM CUSTOMER SERVICE
My Fibre line has been down since Thursday the 30th of September. Numerous calls and promises of "escalation", and "a technician will call to make an appointment" I have not received a single call or explanation as to what is going on and meanwhile I am working from home with no connectivity. This is totally unacceptable, now I am told that the technician will be attending on the 7th!!!! a full 7 days after the first contact!?? HOW IS THIS POSSIBLE!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
06 Oct 2021, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team