1 reviews | Active since Nov 2016

07 Nov 2016, 10:40

Unacceptable Vodacom

<p>Vodacom, your "Customer Care" line left me no other choice. I've been wasting so much time listening to your ridiculous tune and a voice assuring me that "we are transferring your call to the next available consultant" when after 38min there still is no consultant to assist me. Either your consultants are not doing their job or they just are so busy helping other unhappy customers. I pay a lot of money each month for your services which is ought to be the best in South Africa, but you let me down this time. How is it possible for R200 worth of airtime and 1GB of data to be finished by the 4th of this month? This is unacceptable. I except answers.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Nov 2016, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Nov 2016, 14:41
Official

Good Day Ms Sacha Terblanche

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Best regards,