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Ashley M

1 reviews | Active since Oct 2019

03 Nov 2020, 11:27

Unacceptable Vodacom

Still no reply from Vodacom. Its been a week now. They refuse to acknowledge the recording and offer me the phone we agreed on.

0
Replies (7)
Vodacom
Vodacom's reply03 Nov 2020, 11:40
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AM
Ashley M's update03 Nov 2020, 11:46
Reviewer Update
This is a system generated reply.
AM
Ashley M's update03 Nov 2020, 11:46
Reviewer Update
They dont get back to me
AM
Ashley M's update04 Nov 2020, 16:33
Reviewer Update
An agent called me yesterday trying to appologise but not acknowledging what he said on the actual call. Still no deal in place.
AM
Ashley M's update04 Nov 2020, 16:34
Reviewer Update
I called Vodacom this morning but got no assistance.
AM
Ashley M's update05 Nov 2020, 17:41
Reviewer Update
As I expected this guy chris naidu who called me does not work for Vodacom but elite mobile. Why are these agents misleading consumers by saying that they work for Vodacom?
AM
Ashley M's update05 Nov 2020, 17:42
Reviewer Update
Elite mobile is not Vodacom?