UNACCEPTABLE ********* SERVICE CONTINUES

I have written reviews on the 16th as well as the 21st August and still no one has come back to assist with the urgency that these matters deserve. MY PATIENCE HAS NOW WORN THIN!

The service that I have received is unacceptable in every regard. What is happening is non-ethical as the over charging still continues to a widower who even when goes in store they do not know what is happening?

Are you even training your staff???

I urge anyone considering taking out a contract with Vodacom to seriously consider the bad service received from loyal customers for many years.

I expect full refunds back to my mother for the contract that has been transferred to my name which I have been paying; a correct transfer of ownership from my deceased father to my mother's name as done over 1.5 years ago but has somehow not been merged to the system; for the invoices to be sent to my mother with the correct break down; an explanation why the over charging for the past 4 months has been done (a jump of over R100.00 with no explanation); why the one system advises that she has not paid any account; a formal apology from Vodacom for the lack of delivery and the atrocious service to a lady that even when goes in store does not have any recourse of action as the management says just pay even though they cannot give a justified answer as to why this amount!

Our contracts have even been cancelled - not once but a few times, without permission and when we query this we get 'it must have been a system error' as we have never missed a payment!

My mother is going overseas on Thursday and I have given you ample notice to correct these issues. I expect a call by close of business today to get all these matters resolved!