1 reviews | Active since Aug 2011
Unacceptable treatment
I'm writing this complaint with ultimate disappointment in a brand that i love and trust. When i needed this brand the most that's when it dissapointed me. This is my complaint:<br> 1. My Husband bought me 250MB data on Wednesday 13th January 2016 and on Friday 15th was when i really used it as i have wifi at home and was using that. I put on my cellular data on Friday because i needed to use my GPS. The only so applications that i connected were my waze (GPS) and watsup, but in no time after these were connected my data was depleted. I called Vodacom and spoke to a lady called Sing who told me i should change something on my cellular settings and confirmed that was the problem that my data quickly finished. she said my applications automatically updated itself.<br> 2. I than got my husband to buy me airtime again as i was working and needed to use my phone for work. It was R55 airtime, i bought data and a just for you promotion. within a second, i had 5MB and a second later my bundles were depleted before i could even send a watsup msg. I called again and spoke to Ester who also couldn't help, and said her manager would call. to this day i have gotten zero response.<br> I NEED A RESPONS
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
