IS
Innocent S

1 reviews | Active since Aug 2011

19 Jan 2016, 14:28

Unacceptable treatment

I'm writing this complaint with ultimate disappointment in a brand that i love and trust. When i needed this brand the most that's when it dissapointed me. This is my complaint:<br> 1. My Husband bought me 250MB data on Wednesday 13th January 2016 and on Friday 15th was when i really used it as i have wifi at home and was using that. I put on my cellular data on Friday because i needed to use my GPS. The only so applications that i connected were my waze (GPS) and watsup, but in no time after these were connected my data was depleted. I called Vodacom and spoke to a lady called Sing who told me i should change something on my cellular settings and confirmed that was the problem that my data quickly finished. she said my applications automatically updated itself.<br> 2. I than got my husband to buy me airtime again as i was working and needed to use my phone for work. It was R55 airtime, i bought data and a just for you promotion. within a second, i had 5MB and a second later my bundles were depleted before i could even send a watsup msg. I called again and spoke to Ester who also couldn't help, and said her manager would call. to this day i have gotten zero response.<br> I NEED A RESPONS

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2016, 15:17
Official
Hello innocents,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team