SW
Shenaid W

1 reviews | Active since Jul 2020

11 Feb 2022, 13:13

UNACCEPTABLE THREAT FROM VODACOM

i am ABSOLUTELY HORRIFIED BY THE SERVICE THAT I HAVE JUST RECEIVED FROM VODACOM, I GOT A CALL FROM VODACOM TELLING ME THAT THE PLAN THAT I AM ON WILL BE DISCONTINUED FROM THE END OF THE MONTH AND THAT FOR EXTRA MONEY I CAN GO ONTO THEIR NEW PLAN, I SAID I DONT WANT TO SPEND MORE MONEY ON MY CELL PHONE AND I WAS TOLD THAT IF I DONT MOVE OVER THEN I WILL LOOSE MY CURRENT DATA AND MY SMS - ***!!!!!! HOW CAN THEY PUT A GUN TO MY HEAD LIKE THAT IT IS TOTALLY UNACCCEPTABLE, THE LADY SAID TO ME, DID VODACOM NOT ADVISE ME OF THIS WHEN I UPGRADED I SAID NO , I HAVE BEEN TOLD NOTHING ABOUT THIS AND HAVE JUST UPGRADED MY SONS PHONE LAST WEEK AND NOBODY ADVISED ME OF ANYTHING - I CANNNNNOT BELIEVE THIS, I AM SO LIVERED THAT I WISH I COULD CANCEL THIS CONTRACT ALL TOGETHER WITH VODACOM, HOW CAN THEY THREATEN A CUSTOMER LIKE THIS - TAKE OUT THE NEW SERVICE OR ELSE - UNACCEPTABLE VODACOM

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team