Unacceptable theft from Vodapay

Unacceptable service from Vodapay. I purchased electricity using the Vodapay App on Sunday, 3rd July 2022. The payment was deducted from my bank account, but the Vodapay transaction was unsuccessful. I called Vodapay and the consultant said that it could be due to network, but I will get my refund within two days. It is now Day 3 and no feedback has been received. The Service request number is A2-TCDE-AI2W5 and I have provided Vodapay with a screenshot of the unsuccessful Vodapay transaction and the successful FNB Bank Transaction where my money was deducted from my bank account. I called today again and spoke to Sohonolo and he promised to get Siyabonga Mdlalose to call me back. I am still waiting. I want my money back or I am going to hand you over to my lawyers.