nU
nikita U
1 reviews | Active since May 2013
03 Apr 2025, 15:23
Unacceptable steep increase
I recently joined Vodacom for fibre connection at our home. Contract started in December 2024 and already it increased from 1 April and I'm not even a year into my contract and now it's going to increase again with the VAT increase. this is unacceptable and I'd accept the VAT increase but I don't accept the steep increase they made to my bill. if they don't rectify my account billing to what I signed up for then I'll be changing suppliers.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Apr 2025, 08:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2025, 08:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2025, 14:16Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards,
Vodacom Consumer Website Team
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2025, 14:16
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards,
Vodacom Consumer Website Team
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards,
Vodacom Consumer Website Team
Best regards,
nU
nikita U's updateReviewer Update
07 Apr 2025, 17:21They closed the ticket without contacting me. Dear Vodacom Customer. Your service ticket with reference number EC-21B7-2TNHBU has been closed. Thank you Vodacom.
nU
nikita U's update07 Apr 2025, 17:21
Reviewer Update
They closed the ticket without contacting me. Dear Vodacom Customer. Your service ticket with reference number EC-21B7-2TNHBU has been closed. Thank you Vodacom.