AP
Andries P
1 reviews | Active since Feb 2017
11 Jun 2019, 14:22
Unacceptable speed
Get told that 2mb speed on my new data contract vs 47mb on prepaid is acceptable??? This is the 4th bad review on Vodacom in 2 years it just dont stop??
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jun 2019, 16:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2019, 16:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2019, 17:11Dear Andries,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jun 2019, 17:11
Official
Dear Andries,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
AP
Andries P's updateReviewer Update
12 Jun 2019, 08:18Thanks for the quick resonse, was told that sim config on Vodacom side was not set for LTE and was changed. Tested today but the sim still do not get LTE connection.
AP
Andries P's update12 Jun 2019, 08:18
Reviewer Update
Thanks for the quick resonse, was told that sim config on Vodacom side was not set for LTE and was changed. Tested today but the sim still do not get LTE connection.
AP
Andries P's updateReviewer Update
13 Jun 2019, 07:27Issue now resolved after driving to Voda World. Settings on system was changed and are now able to get LTE
AP
Andries P's update13 Jun 2019, 07:27
Reviewer Update
Issue now resolved after driving to Voda World. Settings on system was changed and are now able to get LTE