AB
Ayanda B
1 reviews | Active since Jun 2015
04 Aug 2022, 11:04
Unacceptable SLAs in resolving issues
My phone line has been suspended even though my account is up to date. I've called Vodacom on numerous occasions, and they keep on saying they are working on the issue. This is from the 1st of august 2022. Now it's the 4th of August hearing the same story.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
04 Aug 2022, 12:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2022, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team