Unacceptable Signal Problems Unresolved

I am still awaiting long overdue unresolved problem to be rectified....all I get again this morning as I was even battling to send emails....is problem logged as pending??? Ongoing for months to date. <br> I get given a ref number which means zip file matter not being resolved being PC04VD2196OK. <br> I call the customer-services department this morning yet again @ 09:40 being 16/4/2016 as I also have two other issues in the system unresolved, to be told there is only 1 matter logged for resolution attention. <br> Inefficiency of the highest order still prevails!!!! Yet I attain a 'demanding' message from Vodacom to conclude a services improvement survey....why should I wast time when actually it's a farce as zip improvements are implemented????<br> The call recorded logge number being; ***....spoke to a Kevin @ 09:40 for 9-minutes today. <br> Now received yet another service request reference number being; S3-GS02L-LVXQX. <br> I have had a serious ***** activity with my account which has been reported as well...all my details have been extracted by the ******** *********....I am convinced this is an inside UNETHCIAL action whereby clients details are being sold to try solicit money.