Unacceptable service\service failure

After being informed that I am qualifying for a cellphone contract upgrade I went to the Centurion Vodacom shop (VSC) to upgrade.

An hour into my consultation with a trainee, I was informed that I am required to undergo a sim swop. I was informed that my existing simcard will be deactivated and my new sim would be activated at 18:00 on Thursday 5 October 2017. My existing simcard was deactivated at 07:00 the next morning however; my new sim was not activated. After word on Friday 6 October, I went back to the Vodacom shop and was informed that it is the wrong sim that was indicated to me to insert. I need to insert the prepaid sim that was given on promotion with another phone.

I went home and did this , only to find that the sim is still not activated.

So, I went back on Saturday 7 October to the same shop. I explained my situation and was told that the sim is faulty. They phoned head office to change the sim to a new sim and was told to escalate the case to another office. They send an in store e mail and said they will phone me regarding feedback. I never heard of them since. Today is Sunday 8 October.... I am not online.

This is totally unacceptable and I am a professional the****** this service failure will result in a personal risk of unprofessional behavior.

This is required to be corrected immediately.