AB
Aletta B
1 reviews | Active since Sept 2021
06 May 2025, 14:11
UNACCEPTABLE SERVICES FROM VODACOM!
Since my last review, I was contacted by Dean from Vodacom. Dean was very helpful, he confirmed the contract for *** (previous review contained a typo error) was cancelled on 25/2/25. However, the issue was Vodacom still billed me for R228.78 for that number though my new contract was activated on 14/1/2025, but Dean undertook to have it reversed (credited) and it was discussed that I need to pay R419.00 which I did this morning. However, Vodacom now decided after I sent them proof of payment this morning via email to *** as well as now to *** to terminate my services! This is unacceptable please sort this out immediately!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 May 2025, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2025, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 May 2025, 16:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have unlocked your line, account status has been fixed and currently up to date. Regards Consumer Website Team
Best regards,
Vodacom's reply07 May 2025, 16:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have unlocked your line, account status has been fixed and currently up to date. Regards Consumer Website Team
Best regards,
AB
Aletta B's updateReviewer Update
08 May 2025, 11:23Good day
I would like to thank Dean for his assistance.
Hower, I note my 4.64GB data is not accessible. Please unlock the data this for use.
Thank you.
I would like to thank Dean for his assistance.
Hower, I note my 4.64GB data is not accessible. Please unlock the data this for use.
Thank you.
AB
Aletta B's update08 May 2025, 11:23
Reviewer Update
Good day
I would like to thank Dean for his assistance.
Hower, I note my 4.64GB data is not accessible. Please unlock the data this for use.
Thank you.
I would like to thank Dean for his assistance.
Hower, I note my 4.64GB data is not accessible. Please unlock the data this for use.
Thank you.
Vodacom's replyOfficial
08 May 2025, 13:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were unable to reach you. We have unlocked the line and performed a network sync. Please reboot the device and test the service. Regards Consumer Website Team
Best regards,
Vodacom's reply08 May 2025, 13:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were unable to reach you. We have unlocked the line and performed a network sync. Please reboot the device and test the service. Regards Consumer Website Team
Best regards,